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General FAQs

Who are Minster Home Care?

Minster Home Care is a family-run care organisation centred around community engagement, with our home care services delivered by our team of specialised local carers.

Why choose Minster Home Care?

We are fully regulated by the Care Quality Commission (CQC), which means that we can offer different services from some other agencies who are not regulated. This includes managing your carer’s pay, holidays and facilitate on-going checks and reviews of your support plan.

Why choose home care?

We believe that home is where the heart is. Home care has been proven to be the best option for health and wellbeing and is usually more cost-effective too, compared with care homes. We believe in the importance of staying in your own home and we can provide tailored care plans to suit you, whilst you continue to enjoy all the memories you have made there.

How do I start?

Please call our office on 01904 929080 to speak with a member of our team. Once we have your details we will arrange to meet you or your loved at the home address. Our registered manager or senior member of our team will visit to discuss your care requirements and our recommendations. We will then be able to write up a personalised care plan.

What areas do you cover with your care services?

We provide exceptional community-focused care for the people of York and surrounding areas, including the following;

Acaster Malbis, Acomb, Alne, Appleton Roebuck,  Bishopthorpe, Church Fenton, Colton, Copmanthorpe,  Dunnington, Earswick, Easingwold, Escrick, Fulford, Green Hammerton, Hambleton, Haxby, Helperby, Heslington, Huby, Huntington, Kirk Hammerton, Linton-On-Ouse, Marton-Cum-Grafton, Nether Poppleton, New Earswick, Riccall, Shipton-By-Beningbrough, Skelton, Stockton-On-The-Forest, Sheriff Hutton, Stillington, Strensall, Sutton-on-Forest, Tadcaster, Terrington, Tockwith, Tollerton, Ulleskelf, Upper Poppleton, Welburn, Wheldrake, Whixley, Wigginton

Can I request a brochure?

Our digital brochure is available under the `About` section on our website homepage, or you can request a full hard copy brochure by emailing or by telephoning 01904 929080. This is also available by request in audio or braille formats

Our Services FAQs

What care services do you offer?

We offer a range of care services related to home care. This includes personal care, daily care, overnight care/sleep ins, companionship, household management and recovery care. We also offer other services including family respite care, dementia care and palliative care.

What is personal care?

Our personal care service covers a wide range of duties, focusing primarily on personal hygiene and assisting with continence needs, as well as daily tasks such as bathing, hair care and dressing.

There are a number of options when it comes to Personal Care, whether that is choosing to have a visiting carer – someone who visits at a set time – or even a live-in carer, who can provide you with 24-hour care and support.

How do I know what sort of care I or my loved one needs?

To establish a personalised care plan, we will undertake a Care Needs Assessment. This is carried out by Jayne, our Registered Manager or a senior member of our team in the comfort of your own home, free of charge. The Assessment is a simple way of working out your individual care and support needs so that we can decide the best way to support you.

What background checks do your employees have?

Our rigorous recruitment process is values and skills based, ensuring we only employ the best applicants who match our strict criteria. For each member of our team we carry out a DBS check, collect personal identification, acquire a minimum of two references and a right to work document. If we fail to receive any documentation, they are not offered a permanent position within the company.

When do I meet my caregiver?

For your reassurance, on the first care visit, you will be introduced to your caregiver face-to-face by our registered manager or senior member of the team.

What training do you provide to your caregivers?

Before a new employee starts their career with Minster Home Care we carry out a 4 day induction programme which covers the latest up to date and relevant training. This includes meeting fellow colleagues, manual handling training, first aid and online electronic online learning. Once a new member is through this process, they repeat their training on an annual basis. We also encourage continuous personal development through further training and specific electronic online learning relevant to our clients needs.

What is the minimum call time for your caregivers?

At Minster Home Care, nothing is more important to us than making sure you remain as independent as possible in your own home. To do this your carergiver will require a minimum amount of time to provide you with bespoke one to one care. Whether you require daily or weekly supportive care, or a friendly face for when you are out and about, our minimum care time is 40 minutes per visit, with a minimum total of 3 hours per week. We feel this provides adequate time  for our caregivers to deliver specialised care and gives you the attention you deserve.

What if I don’t get on with my caregiver?

We only employ caregivers who show genuine, trustworthy and reliable qualities during the interview stages. We take our time to employ kind, compassionate people who have a real passion for providing care and building genuine relationships with their clients. Whatever your interests, needs and preferences, we will find the right caregiver for you.

Do you care for people suffering with dementia?

Yes, we offer a dementia care service that offers high-quality support and care in the comfort of the client’s own home. We take a relationship-focused approach, allowing the client to get to know the carer, creating a personalised care plan that is specific to the needs of the individual.

What is family respite care?

Family respite care is a service that allows caregivers to have a break from the physical and emotional strain that often comes when caring for loved ones. If the caregiver has a conflicting commitment or simply needs a break to recharge, we can support the carers to have their much-needed break.

Home Care Costs FAQs

How will I be able to afford home care?

At Minster Home Care, our pricing structures are aimed to be flexible and hassle-free. We offer care packages that start from just £22 and we don’t believe in hidden fees. We provide you with an all-in-one price, so you know exactly what you will be paying for. Often, home care is a more affordable option than living in a care home, particularly if you need long-term care.

What funding am I eligible for?

There are many different funding options available to you to ensure that home care is a viable and affordable option. Your options include funding your care privately, through a personal budget, local authority or by referral. We can discuss these options with you so please get in touch with us for more information.