FAQs

We offer a range of care services related to home care. This includes personal care, daily care, overnight care/sleep ins, companionship, household management and recovery care. We also offer other services including family respite care, dementia care and palliative care.

Our personal care service covers a wide range of duties, focusing primarily on personal hygiene and assisting with continence needs, as well as daily tasks such as bathing, hair care and dressing.

There are a number of options when it comes to Personal Care, whether that is choosing to have a visiting carer – someone who visits at a set time – or even a live-in carer, who can provide you with 24-hour care and support.

To establish a personalised care plan, we will undertake a Care Needs Assessment. This is carried out by Jayne, our Registered Manager or a senior member of our team in the comfort of your own home, free of charge. The Assessment is a simple way of working out your individual care and support needs so that we can decide the best way to support you.

Our rigorous recruitment process is values and skills based, ensuring we only employ the best applicants who match our strict criteria. For each member of our team we carry out a DBS check, collect personal identification, acquire a minimum of two references and a right to work document. If we fail to receive any documentation, they are not offered a permanent position within the company.

For your reassurance, on the first care visit, you will be introduced to your caregiver face-to-face by our registered manager or senior member of the team.

Before a new employee starts their career with Minster Home Care we carry out a 4 day induction programme which covers the latest up to date and relevant training. This includes meeting fellow colleagues, manual handling training, first aid and online electronic online learning. Once a new member is through this process, they repeat their training on an annual basis. We also encourage continuous personal development through further training and specific electronic online learning relevant to our clients needs.

At Minster Home Care, nothing is more important to us than making sure you remain as independent as possible in your own home. To do this your carergiver will require a minimum amount of time to provide you with bespoke one to one care. Whether you require daily or weekly supportive care, or a friendly face for when you are out and about, our minimum care time is 40 minutes per visit, with a minimum total of 3 hours per week. We feel this provides adequate time  for our caregivers to deliver specialised care and gives you the attention you deserve.

We only employ caregivers who show genuine, trustworthy and reliable qualities during the interview stages. We take our time to employ kind, compassionate people who have a real passion for providing care and building genuine relationships with their clients. Whatever your interests, needs and preferences, we will find the right caregiver for you.

Yes, we offer a dementia care service that offers high-quality support and care in the comfort of the client’s own home. We take a relationship-focused approach, allowing the client to get to know the carer, creating a personalised care plan that is specific to the needs of the individual.

Family respite care is a service that allows caregivers to have a break from the physical and emotional strain that often comes when caring for loved ones. If the caregiver has a conflicting commitment or simply needs a break to recharge, we can support the carers to have their much-needed break.