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Why Choose Us?

Minster Home Care

We are a trusted local home care provider that aim to provide the highest-quality home care service for the people in our community

We take pride in providing local care for those that need it. We recognise that the quality of carers is fundamental to our service and so your carer’s training and development is our key focus.

Minster Home Care is fully regulated by the Care Quality Commission (CQC), so you know you’re receiving the right care.

Many other home care providers operate differently to ours, and as such aren’t covered by the same regulatory framework. Under these agencies, once you’ve been introduced to your carer, you’re left to your own devices. As we are CQC regulated, we will manage your carer’s pay, holidays and facilitate ongoing checks and reviews of your support plan.

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A Full Regulated Service

Minster Home Care is a full-service home care provider that will support you from start to finish. We are registered, licensed and regulated with the CQC, which means we can provide a fully managed service tailored to your needs.

Strict regulatory standards and regular independent checks are part of our CQC compliance, which treat with the upmost importance. This offers extra reassurance for the services we provide to give you peace of mind.

Learn more about our CQC regulation and our company’s commitments, here.

Carers Employed by Minster Home Care

At Minster Home Care we are one big family – all of our team are employed through us and we don’t use agency staff. This ensures our carers are delivering a dedicated service that reflects our values, our high standards and our promise as an organisation.

We manage our carer’s pay and benefits, ensuring they are paid well in excess of the National Living Wage employer. Once you start working with us, full training and information on all our policies and procedures will be provided.

We are proud of our dedicated team of experts who are on-hand to help. We have a 24/7 carer helpline, so we can support you when you need it the most.

Engaged In Our Community

Our local team is experienced in providing quality home care. Although our team is small, we are made up of fully trained carers, specialists and CQC Registered Managers. 

Caring for our clients within our community is at the heart of what we do. We know it is important to ensure that everyone has the option to stay in the familiar surroundings of their home, no matter their needs. We work with your support bubble and professionals to ensure you’re getting the right care.

Personalised Care

At Minster Home Care, we understand the importance of providing a flexible and adaptable service. Our team can provide a home care assessment, making sure you’re aware of the essential information you need for your unique support plan. We will take you step-by-step through the full checks and procedures, your personal support and what’s in place to ensure everyone’s health and safety needs are met.

We’ll also regularly review your plan and carry out inspections, to check if any changes or extra training need to be implemented.

Care you can trust…

Why Choose Minster Home Care?

Why should you choose Minster Home Care? There’s no denying, choosing the right care for an individual is a huge decision. We can put your mind to rest and assure you that Minster Home Care is the right choice for you. Learn more about us by clicking the link below…

About Us Contact Us
How can we help?

Speak With Our Team Today

Let’s talk…

Please call us for care today on 01904 929080 or complete our online enquiry form and one of our team will be in touch.

Would you like our team to send you a physical brochure? We have a digital brochure available here, however we do provide physical copies to those who request them. The physical brochure also includes a Minster Home Care pen, fridge magnet and additional information.

We are constantly looking to improve, if you have any recommendations or feedback please let us know at your earliest convenience.

Our Details…
01904 929 080
View Brochure

Our brochure is available in alternative formats including braille and audio. Please contact our team for more details.

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    Latest News & Advice

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    Minster Home Care

    Enhancing Quality of Care With Great Technology

    At Minster Home Care, we believe in hands-on care and personal relationships based on trust, dedication and support. There are times however, when technology can be used to connect us to one another, and to enhance the care we offer.

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    Technology Utilisation

    The technology we utilise helps to ensure the safety of those we care, while making sure that families are engaged with one another and can monitor the care of their loved ones. As a team of dedicated local carers, we don’t use technology for the sake of it – every system we use is designed to increase connectivity between families and their loved ones, and more importantly to keep those we care for safe.

    The Benefits

    Our team use technology to enhance the hands-on care we pride ourselves on, and use it to give us practical insights into the care we provide. These improve the care we offer across the board, from nutritional information to personal safety and mobility. This data is kept confidentially and with your families consent, we use the information to create better, more bespoke, care plans.

    Keeping your loved ones safe is our number one priority, which is why our technology is geared towards keeping them safe at home. Although we try to be as present as possible in the lives of those we care for, there will of course be occasions when our carers and family members will not be around our loved ones. Unfortunately, falls are a common occurrence amongst those we provide care for. However, we are able to install subtle sensors in the homes of your loved ones that can pick up if they have injured themselves within their home. 

    Minster Home Care is a fully regulated service that involves extensive training, strict checks and a rigorous interview process – all of which are in place to make sure we have a team of professional, adaptable and compassionate carers. 

    Please get in touch with Minster Home Care to discuss which of our services would be most beneficial for you or your loved one.

    How can we help?

    Speak With Our Team Today

    Let’s talk…

    Please call us for care today on 01904 929080 or complete our online enquiry form and one of our team will be in touch.

    Would you like our team to send you a physical brochure? We have a digital brochure available here, however we do provide physical copies to those who request them. The physical brochure also includes a Minster Home Care pen, fridge magnet and additional information.

    We are constantly looking to improve, if you have any recommendations or feedback please let us know at your earliest convenience.

    Our Details…
    01904 929 080
    View Brochure

    Our brochure is available in alternative formats including braille and audio. Please contact our team for more details.

      Keep up to date…

      Latest News & Advice

      View More...
      Meet the Team

      Minster Home Care is an exceptional family-run business, focused on the goal of creating the best home care services to the people of York. Our carers have years of experience working within the care sector, dedicated to offering trusted, reliable and community-focused care.

      Click here to see more of our team on our Facebook page.

      Join the team

      • Derek Ward Director After operating a domestic home service franchise for 20 years in the York and Harrogate area, Derek developed a real passion for care and customer service. Therefore in 2020, along with sister Emma, they made a dream into a reality and launched Minster Home Care. With a passion for staff recruitment, governance, and marketing, plus existing experience in operating a very similar business model to domiciliary care, Derek felt that this would be an industry he would gain further job satisfaction from by helping families remain together in their own homes.
      • Emma Ward Co-Owner & Director Along with brother Derek, Emma is one of the co-founders of the company. Emma’s dream for providing professional Home Care came to life when she couldn’t find a reliable company to support a family member. Emma has 25 years experience with customer care and marketing, and along with her sibling, she has operated another home service company for over 20 years. Fast forward a few years later, whilst juggling children and her other business, Emma was instrumental in setting up and developing Minster Home Care into what you see today. Emma supports the continuous development of the team, and helps steer the company in a positive direction.
      • Lauren Higgins Registered Manager Lauren has 17 years of care experience and started her career when her Grandma suffered a stroke and she subsequently left employment to become her Grandmas carer. Lauren built up her experience by working as a complex care practitioner and has gained experience within a wide range of care settings. She has personally witnessed the benefits of excellent care and the positive effect it can have on a persons life. With Lauren’s huge passion for delivering an exceptional care service, she was promoted to Registered Manager of Minster Home Care in the Spring of 2023.
      • Ruth Moore Senior Compliance Lead Ruth started her journey in the care environment in 1998 in a local care home. Since then, she has worked with young adults with learning disabilities and within an education setting, supporting young families and children. Ruth has been with the company since Autumn 2021, and with her previous experience, she now works on the Compliance and Safeguarding elements of the business.
      • Roxy Judson Client Engagement Lead Roxy’s health care journey started in her late teens, when she received a job offer from York Hospital. Roxy was a Ward Clerk for 10 years and went on to work as a Discharge Liaison and Patient Flow Officer. During this time Roxy gained valuable experience of working with multi-disciplinary teams, including external home care providers who liaised with transport companies to ensure patients arrived home safely. After starting part time at Minster Home Care, Roxy joined the company on a full time basis in late 2022. Roxy’s role involves engaging with new and existing clients in the community, ensuring each of them continues to be happy with the service they receive from Minster Home Care.
      • Poppy Lea Carer & Office Apprentice Poppy joined the Minster team on a part time basis in April 2023. Since then, Poppy has gone through her A Level examinations and joined the company on a full time basis. Poppy has met the vast majority of our service users and she is also enrolled on an Apprentice Degree through Minster Home Care. Poppy supports the office team with various tasks, from staff scheduling, data entry, and general administration.
      • Lewis Nicholson Field Care Supervisor Lewis joined the company in the summer of 2021 as a Home Care Assistant. Lewis is very passionate about his role and subsequently became a member of the office team in 2023. Lewis’s role is a mixture of caring for clients and working alongside the managerial team, supporting with various tasks such as compliance and training.
      • Rachel Liddell Field Care Supervisor Rachel has worked with Minster Home Care since 2022. She has a real passion for our clients and colleagues. Rachel’s role is to support the office team out in the field by training new colleagues and ensuring the level of care delivered is up to the highest standards.
      Join the team

      General FAQs

      Who are Minster Home Care?

      Minster Home Care is a family-run care organisation centred around community engagement, with our home care services delivered by our team of specialised local carers.

      Why choose Minster Home Care?

      We are fully regulated by the Care Quality Commission (CQC), which means that we can offer different services from some other agencies who are not regulated. This includes managing your carer’s pay, holidays and facilitate on-going checks and reviews of your support plan.

      Why choose home care?

      We believe that home is where the heart is. Home care has been proven to be the best option for health and wellbeing and is usually more cost-effective too, compared with care homes. We believe in the importance of staying in your own home and we can provide tailored care plans to suit you, whilst you continue to enjoy all the memories you have made there.

      How do I start?

      Please call our office on 01904 929080 to speak with a member of our team. Once we have your details we will arrange to meet you or your loved at the home address. Our registered manager or senior member of our team will visit to discuss your care requirements and our recommendations. We will then be able to write up a personalised care plan.

      What areas do you cover with your care services?

      We provide exceptional community-focused care for the people of York and surrounding areas, including the following;

      Acaster Malbis, Acomb, Alne, Appleton Roebuck,  Bishopthorpe, Church Fenton, Colton, Copmanthorpe,  Dunnington, Earswick, Easingwold, Escrick, Fulford, Green Hammerton, Hambleton, Haxby, Helperby, Heslington, Huby, Huntington, Kirk Hammerton, Linton-On-Ouse, Marton-Cum-Grafton, Nether Poppleton, New Earswick, Riccall, Shipton-By-Beningbrough, Skelton, Stockton-On-The-Forest, Sheriff Hutton, Stillington, Strensall, Sutton-on-Forest, Tadcaster, Terrington, Tockwith, Tollerton, Ulleskelf, Upper Poppleton, Welburn, Wheldrake, Whixley, Wigginton

      Can I request a brochure?

      Our digital brochure is available under the `About` section on our website homepage, or you can request a full hard copy brochure by emailing or by telephoning 01904 929080. This is also available by request in audio or braille formats

      Our Services FAQs

      What care services do you offer?

      We offer a range of care services related to home care. This includes personal care, daily care, overnight care/sleep ins, companionship, household management and recovery care. We also offer other services including family respite care, dementia care and palliative care.

      What is personal care?

      Our personal care service covers a wide range of duties, focusing primarily on personal hygiene and assisting with continence needs, as well as daily tasks such as bathing, hair care and dressing.

      There are a number of options when it comes to Personal Care, whether that is choosing to have a visiting carer – someone who visits at a set time – or even a live-in carer, who can provide you with 24-hour care and support.

      How do I know what sort of care I or my loved one needs?

      To establish a personalised care plan, we will undertake a Care Needs Assessment. This is carried out by Jayne, our Registered Manager or a senior member of our team in the comfort of your own home, free of charge. The Assessment is a simple way of working out your individual care and support needs so that we can decide the best way to support you.

      What background checks do your employees have?

      Our rigorous recruitment process is values and skills based, ensuring we only employ the best applicants who match our strict criteria. For each member of our team we carry out a DBS check, collect personal identification, acquire a minimum of two references and a right to work document. If we fail to receive any documentation, they are not offered a permanent position within the company.

      When do I meet my caregiver?

      For your reassurance, on the first care visit, you will be introduced to your caregiver face-to-face by our registered manager or senior member of the team.

      What training do you provide to your caregivers?

      Before a new employee starts their career with Minster Home Care we carry out a 4 day induction programme which covers the latest up to date and relevant training. This includes meeting fellow colleagues, manual handling training, first aid and online electronic online learning. Once a new member is through this process, they repeat their training on an annual basis. We also encourage continuous personal development through further training and specific electronic online learning relevant to our clients needs.

      What is the minimum call time for your caregivers?

      At Minster Home Care, nothing is more important to us than making sure you remain as independent as possible in your own home. To do this your carergiver will require a minimum amount of time to provide you with bespoke one to one care. Whether you require daily or weekly supportive care, or a friendly face for when you are out and about, our minimum care time is 40 minutes per visit, with a minimum total of 3 hours per week. We feel this provides adequate time  for our caregivers to deliver specialised care and gives you the attention you deserve.

      What if I don’t get on with my caregiver?

      We only employ caregivers who show genuine, trustworthy and reliable qualities during the interview stages. We take our time to employ kind, compassionate people who have a real passion for providing care and building genuine relationships with their clients. Whatever your interests, needs and preferences, we will find the right caregiver for you.

      Do you care for people suffering with dementia?

      Yes, we offer a dementia care service that offers high-quality support and care in the comfort of the client’s own home. We take a relationship-focused approach, allowing the client to get to know the carer, creating a personalised care plan that is specific to the needs of the individual.

      What is family respite care?

      Family respite care is a service that allows caregivers to have a break from the physical and emotional strain that often comes when caring for loved ones. If the caregiver has a conflicting commitment or simply needs a break to recharge, we can support the carers to have their much-needed break.

      Home Care Costs FAQs

      How will I be able to afford home care?

      At Minster Home Care, our pricing structures are aimed to be flexible and hassle-free. We offer care packages that start from just £22 and we don’t believe in hidden fees. We provide you with an all-in-one price, so you know exactly what you will be paying for. Often, home care is a more affordable option than living in a care home, particularly if you need long-term care.

      What funding am I eligible for?

      There are many different funding options available to you to ensure that home care is a viable and affordable option. Your options include funding your care privately, through a personal budget, local authority or by referral. We can discuss these options with you so please get in touch with us for more information.